Returns Policy

We strive for maximum customer satisfaction.
In case you are not satisfied with Your purchase, we have your back

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all customers if the product is still in perfect, sellable condition. We will provide refunds ONLY on products that are returned in perfect condition and barely used. This allows users to open their product and make sure they are satisfied with the product. For returns with signs of continuous use, we may decide not to refund your order.

If for whatever reason your order has arrived damaged. Please take a picture of your damaged product and send it into our customer service team – Support@Mindpanda.com

We only offer this 30-day money guarantee for Products purchased on our Website. If you purchased our Products through other sellers, please refer to the purchase location for returns, as such returns might be subject to the seller’s policy which we have no control over.

If you are not happy with your purchased Product, please contact our customer support by email ( Support@Mindpanda.com ) as soon as you can, but no later than within 30 days from receiving.

If you want to return a purchased Product, You are responsible for return shipping, (unless the product has been damaged on delivery, in this instance we will provide a pre-paid shipping label) If the product(s) you are returning exceeds a $50 value, we recommend including a tracking option or shipping insurance as an additional security measure.

After receiving your return to our designated address provided to you, we will verify the contents and your proof of purchase. 

When your returned products will be delivered back to us, Your refund will be processed within 14 days after receiving the returned product. You can choose to either receive a money refund, exchange to another Product, or store credit for future purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To handle your money back claim, please be prepared to provide our customer support the following information:

• Product
• Location of Purchase
• Purchase date
• Consumed product previously?
• Picture(s) of Product and/or concern
• Shipping receipt or order number

We reserve the right to deny any return or refund claim if we believe that the claim is not made in good faith. We may also amend this policy if required by the laws of the state in which you live.

Returning a Defected Product

Within 30 days from receiving, you can return a Product and receive a refund, exchange or store credit for future purchases, if you have received a Product which is either (“Defected Product”):

• damaged or contaminated package;
• defected, rancid, rotten or otherwise bad; or
• substantially different from what you have ordered (incorrect item).

If you have received a defected item, please contact our Customer support by email (Support@Mindpanda.com) as soon as you can, but no later than within 30 days from receiving the defected item, and be prepared to provide the following information to our customer support:

• Product
• Location of Purchase
• Purchase date
• Consumed product previously?
• Picture(s) of Product and/or concern
• Shipping receipt or invoice.

We will collect the Defected Products from you free of charge – our customer support will provide you with a free shipping label and other details on how we will collect the Defected Product from you. Please be noted that we will only accept returns if they will be delivered to us in ways specified to you by our customer support.
We may refuse to issue a refund for Defected Product, if:

• Defected Product was used extensively more than necessary to identify a defect (for example, if half of the Product was used prior to return);
• you are unable to provide the Defected Product for inspection;
• after close inspection, we have not found the defects that you have specified

Your refund will be processed within 14 days after receiving the Defected Product and inspecting it by us. As a refund, you may choose to either receive a money refund, exchange it for another Product, or store credit for future purchase.